EBAS  - Call center service provides the consumer servicing in a very effective manner. Starting with receipt of consumer service request/queries/complaints and providing workflow for redress, escalation through active alerts and disposal of consumer service requests and complaints,  EBAS integrates with IVRS systems and web portals for providing information about the status of the complaint to the consumer.

Another major function that this service provides is support for capturing and storing consumer related information, general information like preplanned shutdowns, breakdowns, process to go about new connection/ title transfer/category change/ load change etc. These functionalities aim at enhancing consumer satisfaction, capturing consumer data and making the data available to all other systems in EBAS.

EBAS - Call center service provides for outbound calls to the consumers for payment reminders, marketing information, tariff changes and any other information that the Utility may wish to disseminate, periodically.

EBAS - Call center service broadly supports functionalities pertaining to receipt of completed application forms; verification and appraisal of new connection request; and handling consumer complaints or information requests relating to metering, billing, collections and disconnections.

Completely Web Enabled

• New application processing
• Online billing information
• Consumer status change
• Meter change
• Consumer Complaint Record
• Trouble Call Management
• Rectification & Confirmation
• Any type of Customer requests