Delivering first-rate customer service and a customer-centric approach to business are not new concepts in the business world. However, until recently, the technologies and strategies to support these key business drivers were not widely available.

Today, with the right technology, enterprises can develop a deeper understanding of their customers, increase market share, retain customer loyalty, and make each customer interaction a favorable one. mySAP.com™ CRM provides the tools, and CSSTL provides the experience, to help organizations take full advantage of today’s CRM technology to develop business value around their most valuable asset—the customer.

We begin by working with your organization to develop an overall CRM approach and strategy. Next, we work with you to break these objectives into a series of executable projects. By implementing in “bite-sized” increments, we can help you deliver measurable project success early in the engagement process.

Our consultants’ functional knowledge, technical skills and understanding of all necessary points of integration allow CSSTL to customize a mySAP.com CRM solution that meets the specific needs of your company. We focus on the specific components that are most applicable to your business, leveraging the sophisticated tools within mySAP.com CRM to design solutions that maximize the customer experience and exceed customer expectation. We accomplish this by focusing on real-time tools supporting service delivery, service quality, and customer personalization.
Our mySAP CRM services cover the following areas:
Sales

• Contact and Account Management
• Sales Opportunity Qualification & Management
• Product Proposal Generation
• Sales Cycle Analysis, Sales Forecasting, and Analytical CRM
• Field Sales Force Management
• Inbound & Outbound Telesales
• Web Auctions

• Lead Generation and Tracking
• Product Recommendations & Cross-Selling
• Catalog Management
• Marketing Planning and Campaign Management
• Data Mining, Reporting, and Customer Analytics

• Customer Service & Information Help Desk
• Web Customer Support & Self-Service
• Technical Support & Solutions Database
• Complaints & Returns Processing